AMCC 3WARE 9500S Guía de usuario descargar pdf (Pagina 229)

Before Contacting Customer Support

www.3ware.com 219

Before Contacting Customer Support

Three screens in 3DM 2 provide controller version and status information that

can be helpful when contacting 3ware Customer Support with questions or for

troubleshooting: Controller Summary, Unit Details, and Unit Information.

You can copy and paste the information from these screens into an email

using the system clipboard. When each page is displayed on the screen,

highlight it using your mouse (or press Ctrl-A to select all text), press Ctrl-C

to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail.

You may also want to take a screen capture of these pages so that you can

respond to questions about your system configuration to the Customer

Support representative.

Additional useful information can be gathered from the error logs.For

instructions for collecting error logs, see knowledgebase article 12278:

http://

www.3ware.com/KB/article.aspx?id=12278.

Basic Troubleshooting: Check This First

Many error messages can be traced to improperly connected hardware.

Hardware can appear to be connected, yet not be in full contact. This can

cause intermittent errors that are hard to identify.

Reseat the following items to make sure they are in full contact and are not

loose:

• Cables

• Power cords and power connectors

• BBU connectors

• RAID controller

• Hard drives

If you have insured that all connections are secure and the errors still occur,

one strategy to confirm or rule out hardware problems is to swap suspected

bad drives, cables or power cords with known good ones. You can also:

• Move the drive to a different port on the controller.

• In the case of a controller, try a different slot (being sure to use a slot of

the correct type for your controller), or even a different computer.

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AMCC 3WARE 9500S Guía de usuario Pagina 229