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250 3ware SAS/SATA RAID Software User Guide, Version 9.5.1
13
Troubleshooting
This troubleshooting section includes the following sections:
• Web Resources
• Before Contacting Customer Support
• Basic Troubleshooting: Check This First
• Command Logging
• Problems and Solutions
• Error and Notification Messages
Web Resources
For support, troubleshooting tips, frequently asked questions, software
releases, and compatibility information related to 3ware RAID controllers,
refer to:
• 3ware support page at:
http://www.3ware.com/support/
• 3ware knowledgebase:
http://www.3ware.com/KB/kb.asp
• 3ware software downloads:
http://www.3ware.com/support/download.asp
• 3ware documentation:
http://www.3ware.com/support/userdocs.asp
• 3ware Compatibility Lists:
http://www.3ware.com/support/sys_compatibility.asp
If you have a degraded unit or problem drive, see “Maintaining Units” on
page 146.
- User Guide 1
- Copyright 2
- Trademarks 2
- Disclaimer 2
- Table of Contents 3
- About this User Guide 9
- Conventions 11
- Screenshots 11
- Click the Show Navigation 12
- Contents 12
- Introducing the 3ware 13
- SATA RAID Controller 13
- System Requirements 14
- Drive Requirements 15
- Enclosure Requirements 16
- Operating System 16
- Other Requirements 16
- RAID Concepts 17
- Available RAID Configurations 18
- Single Disk 23
- Hot Spare 23
- Support for Over 2 Terabytes 26
- Management 27
- Monitoring, Maintenance, and 28
- Troubleshooting Features 28
- Getting Started with Your 30
- 3ware RAID Controller 30
- Using 3BM 34
- Figure 8. 3ware BIOS Screen 35
- Specifying a Hot Spare 42
- What Next? 43
- Driver Installation 44
- Materials Required 45
- Driver Installation 46
- Computer 46
- AutoPlay 46
- Agree at the AMCC 48
- Install Windows Drivers 48
- 3 Click Next 49
- Found New Hardware wizard 50
- Available to Windows 53
- Obtaining 3ware Linux Drivers 55
- Materials required 56
- Different Device 58
- Instructions 58
- 3ware BIOS Manager (3BM) 72
- Introduction 72
- F8 or Esc key 74
- Working in the 3BM Screens 75
- Table 7: Working in 3BM 77
- BIOS Loading Options 79
- Options for Entering BIOS 79
- Changing BIOS Settings 79
- Getting Help While Using 3BM 81
- 3DM 2 (3ware Disk Manager) 82
- Setting up Mozilla Firefox 83
- Installing 3DM 84
- Starting 3DM and Logging In 84
- Working with the 3DM Screens 87
- 3DM Menus 88
- Refreshing the Screen 90
- Table 8: List of 3DM Pages 92
- Setting Up 3DM Preferences 93
- Notification 95
- Setting the Listening Port # 96
- About Controller Policies 100
- Viewing Controller Policies 102
- Configuring Your Controller 106
- Auto-Carving 107
- Exporting JBOD Disks 108
- Changing the Phy Link Speed 111
- Configuring Units 113
- Name of the unit (optional) 115
- Boot volume size 115
- Multiple Volumes 116
- Initialization Method 116
- Unit policies 116
- Creating a Unit through 3DM 117
- Creating a Unit through 3BM 119
- Ordering Units in 3BM 123
- Creating a Hot Spare 125
- Naming a Unit 127
- Setting Unit Policies 128
- When Rebuilding) 133
- About StorSave Profile Levels 136
- Rapid RAID Recovery 138
- Migrating 140
- Changing RAID Level 142
- Expanding Unit Capacity 143
- Configuration 144
- Deleting a Unit 145
- Deleting a Unit through 3DM 146
- Deleting a Unit through 3BM 147
- Removing a Unit 148
- Removing a Unit Through 3DM 149
- Removing a Unit Through 3BM 150
- 9650SE or 9690SA Controller 151
- Controller 153
- Adding a Drive 154
- Removing a Drive 155
- Rescanning the Controller 157
- Maintaining Units 158
- Viewing a List of Drives 160
- Unit Statuses 162
- Drive Statuses 163
- About Inoperable Units 164
- Monitor > Alarms 167
- Downloading an Error Log 169
- About Initialization 170
- Background Tasks 171
- About Verification 174
- What Verification Does 175
- How Errors Are Handled 176
- Using Auto Verification 176
- Starting a Verify Manually 177
- Rebuilding Units 179
- Rebuilding a Unit Through 3DM 180
- Rebuilding Units through 3BM 181
- Different Drive 184
- Setting Background Task Rate 184
- Scheduling Background Tasks 185
- Scheduled Task Duration 186
- Schedule 187
- Wednesday (slot-1) 189
- Tasks column 190
- Maintaining Your Controller 191
- Download Released Software 193
- 3ware Bootable CD 195
- Under Windows 196
- Only the firmware is 199
- Have Disk… button 204
- Fedora Core 207
- Viewing Battery Information 214
- Testing Battery Capacity 215
- Managing an Enclosure 218
- Viewing a List of Enclosures 219
- Fan Status 221
- Temp Sensor Status 222
- Power Supply Status 222
- Slot Summary 222
- 3DM 2 Reference 224
- Controller Summary page 225
- Controller Details page 226
- Unit Information page 227
- Unit Details page 229
- Drive Information page 231
- Extra Drive Information 233
- SMART Data 234
- Controller Phy Summary page 235
- Controller Settings page 236
- Background Task Rate 237
- Unit Policies 237
- Unit Names 238
- Other Controller Settings 239
- Scheduling page 240
- Task Schedules 241
- Self-test Schedules 242
- Maintenance page 243
- Unit Maintenance 244
- Unit Information 244
- Drive Information 245
- Maintenance Task Buttons 246
- Create Unit 249
- Alarms page 252
- Battery Backup page 253
- Enclosure Summary page 255
- Enclosure Details page 256
- Enclosure ID 257
- Fan Summary 257
- Temp Sensor Summary 257
- Power Supply Summary 258
- 3DM 2 Settings page 259
- E-mail Notification 260
- Password 260
- Page Refresh 261
- Remote Access 261
- HTTP Settings 261
- Troubleshooting 262
- Command Logging 264
- Types of DPM Statistics 265
- Available DPM Commands 265
- Enclosure-Related Problems 267
- Problems in 3DM and 3BM 269
- 0002 Degraded unit 276
- 0004 Rebuild failed 277
- 0005 Rebuild completed 278
- 0006 Incomplete unit detected 278
- 0007 Initialize completed 279
- 0009 Drive timeout detected 280
- 000A Drive error detected 280
- 000B Rebuild started 281
- 000C Initialize started 281
- 000E Initialize failed 282
- 000F SMART threshold exceeded 282
- 0019 Drive removed 283
- 001A Drive inserted 283
- 001E Unit inoperable 284
- 001F Unit Operational 284
- 0021 Downgrade UDMA mode 285
- 0022 Upgrade UDMA mode 286
- 0023 Sector repair completed 286
- 0026 Drive ECC error reported 288
- 0028 DCB version unsupported 289
- 0029 Verify started 289
- 002A Verify failed 290
- 002B Verify completed 291
- Properties> 292
- Tools> Check Now 292
- 0030 Drive not supported 293
- 0032 Spare capacity too small 294
- 0033 Migration started 294
- 0034 Migration failed 294
- 0035 Migration completed 295
- 0037 SO-DIMM not compatible 296
- 0038 SO-DIMM not detected 296
- 003B Rebuild paused 298
- 003C Initialize paused 298
- 003D Verify paused 299
- 003E Migration paused 299
- 0045 Battery voltage is low 302
- 0046 Battery voltage is high 302
- 0055 Battery charging started 308
- 0057 Battery charging fault 309
- 005A Battery is present 310
- 005B Battery is not present 310
- 005C Battery is weak 311
- 0062 Enclosure removed 312
- 0063 Enclosure added 312
- 0064 Local link up 313
- 0065 Local link down 313
- 8000 Enclosure fan normal 313
- 8001 Enclosure fan error 313
- 8002 Enclosure fan removed 314
- 8003 Enclosure fan added 314
- 8004 Enclosure fan unknown 314
- 8005 Enclosure fan off 315
- 8020 Enclosure temp normal 315
- 8021 Enclosure temp low 316
- 8022 Enclosure temp high 316
- 8025 Enclosure temp removed 317
- 8026 Enclosure temp added 318
- 8027 Enclosure temp critical 318
- 8028 Enclosure temp unknown 319
- 8030 Enclosure power normal 319
- 8031 Enclosure power fail 319
- 8032 Enclosure power removed 320
- 8033 Enclosure power added 320
- 8034 Enclosure power unknown 320
- 8037 Enclosure power off 321
- 8040 Enclosure voltage normal 321
- 8041 Enclosure voltage over 322
- 8042 Enclosure voltage under 322
- 8044 Enclosure current normal 323
- 8045 Enclosure current over 323
- Appendices 325
- Glossary 326
- Software Installation 334
- /mnt/autorun 335
- Installing Software 339
- Next to continue 339
- /packages/installer/linux/x86 341
- Uninstalling 3ware Software 345
- Compliance and Conformity 347
- Statements 347
- Warranty, Technical Support 349
- Exclusions 350
- State Law Provisions 350
- Feedback on this manual 351
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